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Store Policies

SHIPPING POLICY

All orders shipped in 1-2 business days via U.S.P.S. Orders will ship at fixed rates either First Class or Priority Mail.  All orders $50.00 or more is free shipping!  If you need Express or next day please advise prior to order placement.  Shipments will be sent to address used at checkout. Any special instructions, please let us know. 

COVID 19 SHIPPING

We are seeing U.S.P.S. First Class orders take longer than normal (5-7 days).  Please be aware when placing orders.

RETURN POLICY

All sales are final unless error occurs with order fulfillment.  Once package is shipped, Fringe Hour Studio no longer has responsibility for items lost or damage by carrier.

If you receive your shipment and the fabric is not what was needed or wrong for your purposes, a 20 % restocking fee will be subtracted from the return / refund. If we shipped you the wrong order, we will take on all shipping return / replacement costs. 

CANCELLATION POLICY

Orders can not be canceled after they shipped.  If you decide to cancel prior to shipping a 20 % restocking fee will be subtracted from the refund.  Any refunds will be processed 5 to 7 business days after cancellation.

Pre-orders can not be canceled or refunded.

PRE-ORDER POLICY

Fringe Hour Studio will offer preorders on upcoming collections. Placing a preorder means you are reserving fabric by paying for a listing up-front, before we receives this fabric in hand.  Since the fabric in not hand at the time of the preorder, we will ship all preorder fabrics immediately upon receiving, and cutting  fabrics.  The estimated date / month of arrival is noted in each preorder listing.

A manufacturer can experience delays or shipping problems, which we can not control.  If there is an issue with your preorder, we will contact you immediately to make sure you are briefed on the situation.

All all preorder sales are final.  Preorder sales cannot be canceled, altered, traded or combined with other orders.  Thank you. Please do not order IN STOCK items with your preorder; please make a separate order for all in stock items.

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